Refund & Cancellation Policy

Effective Date: January 2025 Company: Orange Group Financial Technologies Platform: Zikkago (www.zikkago.com / Zikkago App)

1. Introduction

At Zikkago, we strive to ensure that every order meets our customers’ expectations. This Refund & Cancellation Policy explains when and how customers can cancel their orders or request a refund.

By using our services, you agree to the terms outlined below.

2. Order Cancellations

• Customers may cancel an order within 30 minutes of placing it for a full refund.

• Once the food has been prepared or dispatched, cancellations will not be accepted.

• Grocery orders may be cancelled only if processing has not begun.

3. Subscription Cancellations

• Weekly or monthly subscriptions can be cancelled before the start of the next billing cycle.

• Cancellations made mid-cycle will not qualify for refunds of the unused portion, but the subscription can be stopped for subsequent cycles.

4. Refund Eligibility

Refunds will be granted in the following cases:

1. Payment Failure: Amount deducted but order not confirmed.

2. Non-Delivery: If Zikkago fails to deliver due to internal issues.

3. Wrong or Damaged Product: If an incorrect or damaged item is delivered, and proof is provided within 24 hours of delivery.

5. Refund Exclusions

Refunds will not be provided for:

• Change of mind after placing the order.

• Incorrect address or contact details provided by the customer.

• Delays caused by unforeseen factors (traffic, weather, festivals, strikes).

• Food consumed partially or fully before a complaint is raised.

6. Refund Process

• Refund requests must be submitted to contact@zikkago.com with order details.

• Once approved, refunds will be processed within 7–10 business days to the original payment method.

• Customers will be notified via email/SMS once the refund is initiated.

7. Replacement Policy

Instead of refunds, Zikkago may offer a replacement meal or grocery item if:

• The wrong product was delivered.

• The product was damaged during transit.

• The product quality did not meet expected standards.

8. Disputes

Any refund or cancellation-related disputes will be handled by the Zikkago support team. If unresolved, they will be governed under the laws of Kerala, India.

9. Contact Us

For cancellation or refund requests, please reach us at:

📧 Email: contact@zikkago.com

📍 Address: Orange Group Financial Technologies, KSSIA TECHNOCITY, Kalamassery, Kochi, Kerala, India -683503